This module aims to provide an understanding of the issues and techniques of quality in the Healthcare Services and significant aspects of Quality criteria in the workplace.

Know the basic principles and the contribution of Quality in health services.
Specify the strengths and the areas that need improvement through the use of Quality tools.
Set and monitor Quality criteria and indicators that will offer a proven evaluation system of organization designs, processes and performance both internally and based on international standards.
Identify and manage potential obstacles/challenges that organizations are faced with when adopting continuous quality improvement in healthcare.
Understand and implement quality management strategies to successfully integrate it into everyday organizational operations.