Knowledge management refers to the way organizations gather, manage, and use the knowledge they acquire. Topics covered include tacit and explicit knowledge and how it differs from data and information, strategic use, technologies, people and cultural issues, knowledge transfer, and implementation. Students will examine the various components of knowledge management solutions including processes, mechanisms and technologies and being able to select an appropriate solution to knowledge management. The course will address the impact of knowledge management onto organizations and the power of social computing.

After completion of the course students are expected to be able to:
1. Assess the role of knowledge management in organizations
2. Become familiar with the theoretical perspectives of knowledge creation
3. Understand the relationship between knowledge management and a learning organization
4. Understand the differences between tacit knowledge and explicit knowledge and the way each is treated in the literature and in knowledge management/ knowledge sharing programs.
5. Examine case studies of knowledge management/sharing systems and how they are implemented in the workplace;
6. Learn about the ethical issues and problems inherent in knowledge management/knowledge sharing.