Module Description

The module introduces students to the Front Office, which acts as the public face of the hotel, primarily by greeting hotel customers and checking in and out guests. It also provides assistance to guests during their stay, completes their accommodation, food and beverage, accounts and receives payment from guests. Front office acts as a hub where transactions from the rooms, restaurant, and bar converge

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Module Aim

The front office management aims at equipping students with skill to perform all check-in and check-out tasks, Manage online and phone reservations, Inform customers about payment methods and verify their credit card data, Register guests collecting necessary information (like contact details and exact dates of their stay etc.

Module Learning Outcomes

After completing the module students should be able to:

1. Describe the critical role of the front office in hotel operations,.
2. Articulate the responsibilities of a front office manager.
3. Discuss daily operations of the front office.
4. Identify the traits and skills needed by front office employees
5. Trace the flow of information to and from the front office through the day and night and explain the concept of ‘night audit’
6. Use software’s for front office applications
7. Describe the application of yield management.
8. Discuss the role of the front office in security and loss prevention
9. Define hospitality terms and phrases
10. Analyze real-world case studies that relate to the front office
11. Describe the requirements for promotion into front office supervision and management