The module introduces the student to the concept of quality management and the delivery of quality services as it applies to the hospitality industry. A variety of tools and processes are presented to facilitate the development and maintenance of a quality-oriented culture. 

Module Aim
This module aims at equipping students with an understanding of quality management processes so that they are well placed to help develop and contribute to a quality service culture within their workplace.

Module Learning Outcomes

Upon completion of this module, the student should be able to:
1.    Evaluate the modern concepts and theories of quality management and its application to the Hospitality and Tourism sector.
2.    Identify factors that contribute to continuous quality improvement process.
3.    Appraise various evaluation frameworks of quality management 
4.    Analyse the relationships between quality management and human resource management, assessing its impact on employee performance, customer satisfaction, and organisational success. 
5.    Discuss the role and significance of Total Quality Management in achieving competitive advantage within the service sector, including its integration into overall strategic management.
6.    Evaluate the impact of digital transformation and the application of digital technologies on quality management.